Privacy policy

CATTLEYA.Y

Last updated: February 1, 2026

CATTLEYA.Y respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

Personal Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Contact information (name, email address, phone number, billing and shipping address)

  • Order and transaction details (products purchased, order history, payment confirmation)

  • Payment information, processed securely by third-party payment providers

  • Communication data (messages sent via contact forms or email)

  • Technical data (IP address, browser type, device information)

  • Usage data related to how you navigate and interact with our website

We do not knowingly collect personal data from children.

How We Use Your Information

We use your personal information solely to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Arrange shipping and manage returns or exchanges

  • Improve our website and services

  • Communicate with you regarding your order or account

  • Comply with legal and regulatory obligations

Marketing communications are sent only with your consent, and you may unsubscribe at any time.

Sharing Your Information

We share your personal information only when necessary and limited to:

  • Shopify, which hosts our online store

  • Payment providers, to securely process transactions

  • Shipping partners, to deliver your orders

  • Service providers who assist with website operation and analytics

  • Legal authorities, when required by law

We do not sell your personal data.

Cookies

Our website uses cookies to ensure proper functionality, improve performance, and enhance your browsing experience.
For more details about the cookies we use and how to manage them, please see our Cookie Policy.

International Data Transfers

Your personal data may be transferred, stored, or processed outside your country of residence through Shopify and its service providers.
When data is transferred outside the European Economic Area, appropriate safeguards such as Standard Contractual Clauses are used in accordance with GDPR.

Data Retention & Security

We retain personal information only for as long as necessary to fulfill our services and comply with legal obligations.
We implement appropriate technical and organizational measures to protect your data, however no method of transmission or storage can be guaranteed as fully secure.

Your Rights (GDPR)

If you are located in the European Union, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to or restrict processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us at:

📧 contacts@cattleyay.eu
📍 Sofia, Bulgaria

For the purposes of applicable data protection laws, CATTLEYA.Y is the data controller of your personal information.