Shipping
Each order is carefully prepared and shipped from Bulgaria with trusted European couriers.
Collapsible content
Order Preparation
All CATTLEYA.Y handbags are handcrafted with care.
Orders are prepared within 1–3 business days before dispatch.
During peak periods, preparation times may vary slightly.
Delivery Time and Courier
We currently ship to:
- Bulgaria
- European Union countries
All orders are dispatched from Bulgaria.
Shipping Methods and Delivery Time
Bulgaria
• Courier: Speedy
• Estimated delivery: 1–2 business days after dispatch
European Union
• Courier partners: Speedy / DPD
• Estimated delivery: 3–7 business days, depending on destination
Delivery times are estimates and may vary due to local courier operations.
Shipping Fees
- 🇧🇬 Complimentary shipping on orders over €140 within Bulgaria
- 🇪🇺 Complimentary shipping on orders over €160 within the European Union
Shipping fees (if applicable) are calculated at checkout
Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to follow your delivery at every step.
Duties and Taxes
Orders shipped within the European Union are not subject to customs duties.
Any applicable taxes are calculated at checkout in accordance with local regulations.
Refused or Unclaimed Shipments
If a shipment is refused or not collected by the recipient and is returned to us:
- For Cash on Delivery (COD) orders, we reserve the right to decline future orders at our discretion.
- For prepaid orders (paid by card), a refund will be issued once the item is returned to us, with the original shipping costs and return shipping costs deducted from the refunded amount.
Shipping fees are non-refundable in such cases.
Please Note
Delivery times are estimates and may vary depending on destination and external factors.
CATTLEYA.Y is not responsible for delays caused by courier services or force majeure events.
Contact
If you have any questions regarding your order or delivery,
please contact us at
📧orders@cattleyay.eu